Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@standout-hair.com.

If your return is accepted, please send your package to the following address: SO maison LTD at ADSN Solutions 11, Wren Industrial Estate, Coldred Rd, Maidstone ME15 9YT

Please note that returns shipping cost will be at the customers expense.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@standout-hair.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the box arrives damaged, a picture needs to be taken and sent to us right away at contact@standout-hair.com 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Any comments and tips products should not be considered as a personal advice, personal recommendation or consultation. Depending on your hair type and needs it may some Haircare may not be suitable for you, or that you dislike the product, Stand Out Hair Couture and Clarisse Fornelli won't be liable and you won't be able to apply for refund, return or exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@standout-hair.com.